Frequently asked questions

Everything we make is fragrance-free or gently scented and tested on sensitive skin. Start with the Gentle Foam Cleanser and Cloud Cream, and patch-test anything new on your inner arm first.

Hydration you feel the same day. Brighter, smoother skin usually shows after four to six weeks, the time skin takes to renew itself.

Thinnest to thickest: cleanser, serum, oil, then moisturiser. In the morning finish with sunscreen.

We never test on animals. Most of the range is vegan; each product page lists what is in it.

Orders placed before 2 pm leave the same working day. Delivery takes two to four working days in the country and four to eight abroad.

You receive a tracking link by email as soon as your parcel leaves us, and you can follow it from your account too.

Free on orders over $60, and a flat $4.90 below that.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. We never see your card number.

Yes, within 30 days, opened or not. Write to us first and we send you a free return label.